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Thursday, October 10 • 11:15am - 12:00pm
ITIL is Dead, Long Live ITIL (in spirit)

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In spite of all hope to the contrary, the spirit of ITIL lives on in thousands of organizations around the globe, and seems to be a blocker for DevOps in one way or another in many of these. So what are some of the things we can do within an ITIL framework to move towards a DevOps utopia? In this talk, we will consider how small changes can create big improvements without significantly impacting risk, and how you can start automating towards the future right now.

avatar for David Alexander

David Alexander

Principal Sales Engineer, APJ, Puppet
David has worked in IT for over fifteen years, with experience in service delivery, managed services, cloud architecture, and presales. He is a qualified ITILv3 Expert, and his specialities outside of Puppet are IT service management, technology architecture, and Active Directory... Read More →

Thursday October 10, 2019 11:15am - 12:00pm PDT
Portland Marriott Downtown Waterfront